How can we help?



Can I make a custom order?

Yes you can. We often do custom orders with products that we source outside of the store especially for you. Phone us at 09 357 6161 or email us at least 24 hours before delivery time with what you would like and we will get back to you asap with a price and your options. We can do most products including gift vouchers, specialised spirits and different food items.

Does Wild Poppies do events?

Absolutely- we’ve done arrangements for weddings, photoshoots and work functions so just give us a call or send us an email to with what you’re looking for and we’ll let you know what’s possible.

How can I pay for my order?

When you order through the website, you will be given a range of payment options- credit (or debit) card, paypal or bank deposit. Please note that we don't send an order until the payment clears, so if you are in a hurry for your order to be sent out, credit card may be the best option.

If you place your order over the phone, we will take your payment by credit card and email you a receipt.

If your business or organisation orders from us often, you can set up an account and receive invoices instead — in this case, you can select "account" as your payment option at check out on the website.

What happens if I'm not at home when the order arrives?

If a recipient isn’t home when a courier tries to make delivery, the courier will first try to call them if a phone number has been provided. If we can’t get touch with the recipient, and the courier judges it to be a safe place to leave (ie. under cover, not directly on the road) they will do so.

Do you deliver to PO Boxes?

No, we require a physical address to complete your delivery. Please see our delivery page for more information.

Do you deliver on weekends?

We are open 8 am - 12 pm on Saturday to make deliveries, and recommend you have your order on the Friday before to be safest.

Couriers don't operate on a Sunday so we won't be open- the exception, of course, is special events like Mothers Day or Valentines Day! Please see our delivery page for more information.

Are the credit card details I submit secure?

Wild Poppies endeavours to always stay up to date with the latest security measures. Credit card payments are processed via Payment Express.

Shipping, Returns & Exchanges

How do I know if an address is rural?

“RD” stands for rural delivery, so if an address includes this it will be a rural address. Alternatively, you can check using the NZ Couriers tool in the link below- it’s the same one we use!

Check your address

Does Wild Poppies ship overseas?

No, we do not ship overseas, but we do ship throughout almost all of New Zealand. Please see our delivery information page.

When will my delivery arrive?

Generally unless a late delivery has been requested we will deliver your flowers/gift as quickly as possible. If you have placed an order over the weekend after 12pm on Saturday your order will be prepared and dispatched first thing on Monday morning. We are closed on New Zealand Public holidays, so if ordered on these days, we will make and despatch your order the following day.

For more information please see our delivery information page


Do you have a physical store?

Yes! Our store is located at 28 Ethel Street, Sandringham - feel free to drop in and say hi if you're in the neighbourhood. Learn more about our store.

Does Wild Poppies do events?

Absolutely- we’ve done arrangements for weddings, photoshoots and work functions so just give us a call or send us an email to  with what you’re looking for and we’ll let you know what’s possible.

What is the difference between a posy and a bouquet?

Put simply, a posy is shorter stemmed and more compact in appearance and a bouquet is longer stemmed and generally larger in size.

Can you do special icing on a cake?

We try our best to accommodate requests but recommend you call first, with as much notice as possible, if you have special requests regarding cakes or cupcakes.

Will my bouquet look exactly like the picture?

We make everything to order, using the freshest products available- if a particular flower variety is unavailable for whatever reason, we will substitute it for as close a match as we can get for both style and colour.

Do you do gluten free/dairy free/egg free/nut free?

We currently stock Petal gluten free cupcakes but are not stocking any dairy free or egg free baked goods at this time.

While we do stock goods that aren’t made with nuts, they are made in a commercial kitchen where nuts may be present.

How will my gift be packaged?

At Wild Poppies all of our flowers leave the store with a sufficient water pack, to ensure freshness upon delivery.

We wrap our posies and bouquets in crisp white paper, natural brown waxed paper or tulle, as specified on each products description tab.

Arrangements in containers and posy pots will be wrapped in crisp white paper, natural brown waxed paper or a quality carry bag with ribbon handles.

Our deliveries to the wider New Zealand areas are wrapped the same as Auckland deliveries, and are then placed in a water proof poly bag and a protective white box with tissue and bubble wrap depending on the nature of the product.

We type and print your message in either a Wild Poppies signature card or you can purchase a special gift card to go with your order. We are happy to handwrite cards for you too if you prefer, just ask in the delivery instructions box!

What quality can I expect from Wild Poppies?

We only use the highest grade, longest lasting flowers and quality, boutique products. We ensure that your recipient will be blown away with our flowers and products.

At Wild Poppies we believe that we send out great value for your money- you are paying for quality flowers and gifts, arranged with artistic value and premium packaging.

We only employ senior florists with vast industry experience and flair for design; who enjoy keeping up to date with current floral and fashion trends.

We believe that you are far better off to deal directly with an individual flower shop rather than spending your money on the big flower delivery corporations and forfeiting up to 25% on fees. We believe this is simply not fair, and for this reason we give you the complete value you deserve.

How long do flowers last?

A lot depends on the type of flower as some are hardier than others, but we always endeavour to send the freshest products possible so that they last as long as possible. For specific enquiries about how long a particular flower will last please feel free to give us a call. There’s more information here about how to prolong the life of your flowers on our Returns Policy page.

How do reward points work?

The pop up Rewards area will initially show the points you have earned. Click the “Spend Your Points” button to view the Rewards you can redeem. Select the Earn Points Tab to see how you can earn more Points. Check out our Rewards page for more information.

Has the Wild Poppies website changed?

Yes we have relaunched our website. Our product offering has not changed, but our website branding has. We would love any feedback from you. You will require a new password for your membership. We are happy to help you -call - +64 9-357-6161 - OR - email

Why does my account login not work anymore?

Due to the website change over you will require a new password for your membership login. If you have any issues please use the retrieve password link and a new password will be sent to your email.

Get in touch

Have questions about your order, or a general enquiry?