FAQ's

Q: Has the Wild Poppies website changed?

A: Yes we have relaunched our website. Our product offering has not changed, but our website branding has. We would love any feedback from you. You will require a new password for your membership. We are happy to help you- call -0800 80 WILD- OR +64 9-357-6161- OR -email service@wildpoppies.co.nz 

Q: Why does my account login not work any more?  

A: Due to the website change over you will require a new password for your membership login. If you have any issues please use the retrieve password link and a new password will be sent  to your email.

Q: When will my delivery arrive?

Generally unless a late delivery has been requested we will deliver your flowers/gift as quickly as possible. If you have placed an order over the weekend your order will be prepared and dispatched first thing on Monday morning. We are closed on New Zealand Public holidays, so if ordered on these days, we will make and despatch your order the following day.

- We have a one hour service for Auckland City within Business hours

- Outer Auckland areas are delivered twice daily

- We offer a same day service from Whangarei to Hamilton as long as your order is received by us no later than 9am on the day. (Our courier does not guarantee this service, however the majority of the time they do arrive within the same day)

- Deliveries for the rest of New Zealand leave on an overnight service. Your gift will travel through the night and will arrive at your recipient's doorstep first thing in the morning. What a great surprise for them!

- For all rural deliveries please allow an extra 1-2 days (also this delivery is not suitable for perishable product)

Q: How will my gift be packaged?

At Wild Poppies all of our flowers leave the store with a sufficient water pack, to ensure freshness upon delivery.

We wrap our posies and bouquets in crisp white paper, natural brown waxed paper or tulle, as specified on each products description tab.

Arrangements in containers and posy pots are wrapped in crisp white paper, natural brown waxed paper or a quality carry bag with ribbon handles.

Our deliveries to the wider New Zealand areas are wrapped the same as Auckland deliveries, and are then placed in a water proof poly bag and a protective white box with tissue and bubble wrap depending on the nature of the product.

We type and print your message in either a Wild Poppies signature card or you can purchase a special gift card to go with your order.

Q: What quality can I expect from Wild Poppies?

We only use the highest grade, longest lasting flowers and quality, boutique products. We ensure that your recipient will be blown away with our flowers and products.
At Wild Poppies we believe that we send out great value for your money- you are paying for quality flowers and gifts, arranged with artistic value and premium packaging.
We only employ senior florists with vast industry experience and flair for design; who enjoy keeping up to date with current floral and fashion trends.
We believe that you are far better off to deal direct with an individual flower shop rather than spending your money on the big flower delivery corporations and  forfeiting up to 25% on fees. We believe this is simply not fair, and for this reason we give you the complete value you deserve.

 Q: Can I make a custom order?

Yes you can. We often do custom orders with products that we source outside of the store especially for you. Phone 0800 80 9453 or Outside NZ: +64 9 357 6161) or email us service@wildpoppies.co.nz at least 24 hours before delivery time with what you will like and will will get back to you asap with a price and your options. We can do most products like CD's, gift vouchers, specialised spirits and different food items.


Q: Does Wild Poppies ship overseas?

No, we do not ship overseas, but we do ship throughout all of New Zealand. Please see our delivery info section.

Q: Are the credit card details I submit secure?

Wild Poppies is always up to date with the latest security measures. Please see the online security section.

 0800 80 WILD . service@wildpoppies.co.nz . (09) 357 6161