Below is a list of frequently asked questions

About my order

Q: I want to send a special gift with flowers - can you help?

We can add any gift you choose to your flower presentation – a CD, bottle of wine, magazine, candles, sweets, cakes and slices, chocolates, etc... Check out our designer gift range or choose your own gift – if we can source locally on your behalf, we will. We may need a day or two if the item is not stocked at Wild Poppies.

We'll confirm availability, cost and delivery details before proceeding with your special order.

Q: How are the flowers packaged?

All Wildpoppies flowers, i.e., posies and bouquets are either wrapped in a heavy paper gift-wrap or a special coloured wrap, netting or fabric as specified on the product description.

All our flowers are delivered with tissue and plastic water wrapping to ensure the flowers are delivered as fresh as possible.

It's important to consider if your flowers will also require a vase on arrival. We have a good selection of solutions under arrangements. All the flowers are in containers either glass vases, terracotta pots, polystone or ceramic pots. Taking the time to arrange the flowers sometimes is not practical, for example, occasions such as bereavements, celebrations, a delivery to an older person or a unwell person, or perhaps someone who is just too busy.

Q: How do I enter a message with my gift?

You will be able to enter a gift message for your order at the Shipping Method stage of the Checkout page. Simply tick the checkbox under 'Do you have any gift items in your order?' and a section where you can enter your gift message and recipient will open up. Please restrict your message to 1 - 2 short paragraphs.

Q: Can I purchase a gift card at the same time?

Yes, your message will be hand written on a Wildpoppies message card or may like to purchase a gift card we have a several you can choose from.

Q: Can my order be customised?

Yes it can – we love special orders. Just tell us what you’d like. Phone (Freephone: 0800 80 9453 or Outside NZ: +64 9 357 6161) or email us at least 24-hours ahead for special occasions - we’ll advise by return on price and availability. Your Wildpoppies gift will be special, right down to the beautiful gift-wrapping.

Q: Can I send gifts to multiple people in one transaction?

Yes - you can! There is a link entitled Check Out with Multiple Addresses that features in the Shopping Bag, beside the regular Check Out Now button. In order to use the Check Out with Multiple Addresses option you must have first created an account or be currently logged in. If you chosen to check out as a guest checkout, you will need to login to utilise the multiple shipping option. From the Check Out page, each item you have placed in the shopping bag will be divided up. You can add any quantity to any product in the list, delete any product, and choose a different address for each as well (or add a new address if you don’t have the correct one saved in your address book yet). If you don’t click on to the Multiple Address checkout, then you can only enter one shipping address per Order, where all the items in the Order will be shipped. If you select Check Out with Multiple addresses, you will have the option to ship to multiple addresses.

Q: I have sent several orders in one transaction but why I have received a separate invoice for each order?

Because each order is processed separately and is going to a unique location our system requires separate packing slips. Also one of your orders may have been business related and one may have been a personal expense, this way they are separated out. Please note that only one transaction has occurred when

Q: Can I purchase a gift card at the same time?

Yes, you can. We have a range of cards, vases and boxes you can add to you purchase to make your flowers or gift even more impressive. Simply choose a card or add-on when viewing your shopping bag page.

Q: How will I know you have received my online order?

Please see the problems ordering section on our Ordering Online page.

Q: How do I know my order has been dispatched?

We will update your order online once it has been sent to our florist for production. You will be informed via email regarding the approximate delivery time. If for some reason there are any problems with delivery or timing we will also contact you via email or phone.

Q: How long will it take for my delivery to arrive.

Generally unless a late delivery has been requested we will deliver your flowers/gift as quickly as possible. If you have placed an order over the weekend your order will be prepared and dispatched first thing on Monday morning. We deliver regularly throughout the day to the CBD. Delivery to the suburbs is twice a day, with outside Auckland being an overnight service. The cut off for orders is 4pm the day before. Rural addresses can take up to 24 hours extra in some locations.

Q: What is your return policy?

Please see the Returns Policy section on our Store Policies page.

About payment

Q: What are my payment options?

Please see the Methods of Payment sectio on our Ordering Online page.

Q: Are the credit card details I submit secure?

Please see the online security section on our Ordering Online page.

Q: Can I make a change or cancel my order once it is placed?

Please see the problems ordering section on our Ordering Online page.

Q: How do I redeem a gift voucher?

To redeem a Gift Voucher online simply enter the unique Gift Voucher number on the front of the Gift Voucher beginning with WP.... on the ‘My Shopping Bag’ page under the ‘Gift Voucher / Discount Coupon?’, the value will be deducted from the grand total at checkout. Gifts worth more than the value of the Gift Voucher can be purchased by paying the difference using a credit or debit card. Gift Vouchers can also be redeemed by phone by calling Freephone: 0800 80 9453 or Outside NZ: +64 9 357 6161.

See Conditions of Use for Gift Voucher

About delivery

Q: How do I send flowers from overseas?

Please see the Ordering From Overseas page.

Q: Do you ship overseas?

No, we do not ship flowers overseas. Please see the Ordering From Overseas page for more details.

Q: What if there is a problem with my order?

Please see the problems ordering section on our Ordering Online page.

About my account

Q: I have forgotten my password

No problem, we will email you a new password, just follow these instructions:

Click on the log in link on the top right navigation bar. You will be redirected to the New Customers / Registered Customers page. Click on the link in the Registered Customers box Forgot Your Password? You will then be prompted to enter your email address, once you have done that, click on the submit button and the site will send you a new password to your email address automatically.

Q: How do I change my address details?

In the Addresses tab, you will have the option to enter one or more addresses for this account while creating it. For each address you wish to create, click Add New Address. The address manager panel in the My Account page will have a separate entry for each address, and you can designate which address is the Default Billing Address and which is the Default Delivery Address by selecting the radio button. The default addresses will automatically be selected from the address drop-down each time an order is placed with this account in the admin or front-end. When an address is selected as either of the defaults, the red X button will disappear, because it will not be able to be deleted.

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